Mengatasi "Sorry, but we're having trouble signing you in" error when a user tries to sign in to Office 365, Azure, or Intune
Ketika anda mencoba sign-in ke Office 365 dengan URL "https://login.microsoftonline.com/login.srf," dan menemukan Error message "Sorry, but we're having trouble signing you in" error when a user tries to sign in to Office 365, Azure, or Intune" Nah Berikut ini adalah Penjelasan mengatasi masalah sign-in.
Dibawah ini adalah pesan erro saat anda Sign-in ke Office 365 :
Sorry, but we're having trouble signing you in.
Please try again in a few minutes. If this doesn't work, you might want to contact your admin and report the following error:
<error code>
Solusi untuk masalah ini, identifikasi kode error. untuk mengidentifikasi kode error silahkan ikuti cara dibawah ini :
1. Melihat kode sumber halaman web silahkan anda masuk ke login.microsoftonline.com yang menunjukkan pesan kesalahan. Untuk contoh, di browser, tekan ALT untuk menampilkan menu bar (jika ini belum terlihat) dan kemudian klik ource di menu View.
2. Cari kode sumber untuk HR=string, dan catat nomor yang diikuti dengan HR=string.
Dibawah ini adalah daftar kode error Daftar dibawa ini dikenal untuk kode error "Sorry, but we're having trouble signing you in"dibawah ini juga terdapat cara menyelesaikannya.
| Error code | More information | Resource |
|---|---|---|
| 8004786C | This issue may occur in scenarios where you pilot Active Directory user accounts as Office 365 single sign-on (SSO)-enabled user IDs, and then the user account is piloted incorrectly. | 2392130 Troubleshoot user name issues that occur for federated users when they sign in to Office 365, Azure, or Intune |
| 80041034 | This issue may occur when the UPN has been changed from its original value. | 2962537 "Sorry, but we're having trouble signing you in" and "80041034 " error messages when a federated user tries to sign in to Office 365, Azure, or Intune |
| 80041317 80043431 | This issue may occur if the configuration settings of the Office 365 federated domain for the on-premises Active Directory Federation Services (AD FS) 2.0 service and for the Azure AD authentication system are mismatched. | 2647020 "Sorry, but we're having trouble signing you in" and "80041317" or "80043431" error when a federated user tries to sign in to Office 365, Azure, or Intune |
| 80048163 | This issue occurs if unsupported characters are used in the user’s sign-in name. | 2757747 "Sorry, but we're having trouble signing you in" and "80048163" error when a federated user tries to sign in to Office 365, Azure, or Intune |
| 80045C06 | This issue may occur if the time setting in the on-premises environment doesn't match the time setting of the Office 365 service. | 2578667 "Sorry, but we're having trouble signing you in" and "80045C06" error when a federated user tries to sign in to Office 365, Azure, or Intune |
| 8004789A | 2635357 "Sorry, but we're having trouble signing you in" and "8004789A" error when a federated user tries to sign in to Office 365, Azure, or Intune |
